Rosanne Dausilio, Ph.D.'s Articles in Customer Service - Search 4 All Info

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Rosanne Dausilio, Ph.D.'s Articles in Customer Service

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Are You Satisfying Your Customers? While high levels of customer satisfaction typically lead to company growth, it is not always the case that business growth leads to satisfied customers. In many cases, the opposite is true. Customer Service Training Remains Inadequate Most organizations still do not provide comprehensive, let alone adequate, training in today's marketplace. First Call Resolution: What About That 14%? Customer satisfaction is crucial to customer loyalty, positive word of mouth, and return on investment--this is a given. The 5 W's of World Class Customer Service Training The interaction anyone has at any level with your company, your employees, including you, gives a customer-- whether current, potential, or internal or external--an opportunity to make a judgment about you, your company, all companies like yours in the industry.