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Melissa Vokoun's Articles

  • Training and Coaching for Inside Sales and Customer Service Staffs is Vital to Business Growth
    Emerging and Small Business Owners may not recognize that the investment of employee training in the Inside Sales and Customer Service areas of the company can be the difference between having a good year and great year. The difference in greater revenues and more customer satisfaction after the proper employee assessment, training and coaching is an incremental investment into growing your business.
  • Inspire to Lead and Lead to Inspire
    Inspiration comes at both ends of the leadership equation. Leaders are called to guide and lead from many different directions but there is always an element of emotion and inspiration. The call to act as a motivator, guide, teacher, and mentor is usually the first step in a process whereby an individual begins a journey to lead.
  • Getting to Know You: Your Ezine at Work
    In today's global marketplace, how do we establish that sales relationship? The answer is to introduce yourself and establish that relationship through an online ezine.
  • Forming a Mentoring Circle
    More and more businesses are seeing the value of establishing mentoring programs for their employees but finding it hard to keep up with demand. Matching each employee with a mentor, with all the demands and responsibilities connected with the commitment, is a daunting task. One solution is to form a circle of mentors who can act as a team and share the demands of mentoring.
  • Defining Dynamic: Managing the Personalities in your Organization
    The good manager learns from day one that maximizing your resources is essential to good organizational management. Whether it's people, materials, or money, using the resources on hand is the difference between success and failure.
  • Conflict: Beneficial or Just Risky Business
    The stereotype that conflict is always detrimental is coming under attack from many researchers. There is a growing school of thought that conflict can stimulate an energetic and dynamic working environment that shakes apathy and compliancy to its core. However, there is an equally vocal group that finds conflict is always dysfunctional and its consequences can far outweigh any potential benefits.
  • Can you Teach Leadership: Confronting Conventional Thought
    Many people, including many colleges and universities, are firm in the belief that leadership is an inborn trait and cannot be taught as a field of study. This belief is rooted in the historical context of charismatic leaders who rose to leadership roles as a response to economic, religious, and political events
  • Building Relationships to Build Business
    Everyone you meet is a potential customer as well as a friend. We don't make friends just to drive business but it is important to keep in mind how our services and products can help and enrich our friends and acquaintances. If we truly value what we do and what we offer, it is only natural that we want to bring these things to everyone we meet.
  • Boosting Your Sales by Boosting Morale: Employee Coaching
    Morale building through employee coaching has to be a real commitment by managers and owners alike. When you see morale translated into sales it is easy to see why this is so vital. When you see dollars flooding into your business when morale is high and employees are happy and motivated you will see the wisdom in consciously stimulating morale.
  • Avoiding a Hostile Workplace: Fairness in Employee Discipline
    The environment of your workplace is vital to employee satisfaction, reduction of turnover, and productivity. It is also vital to the legal stability of your business. A hostile work environment can be the basis for many types of employee complaints and causes of legal action
  • All Chiefs and no Indians: Leadership in the Team Context
    Every organization values and nurtures its leadership talent. We seek out leaders and they are essential to the growth and functioning of every organization.
  • Agility and Innovation: The Niche Market's Advantage
    It has been a long held belief that BIGGER WAS BETTER! But, in many industries, this belief is being challenged and smaller niche businesses are winning the battle of "David and Goliath."
  • 5 Ways to Avoid Employee Burnout
    Burnout in employees and managers continues to be a major and costly issue affecting businesses today. Major inroads have been made in maintaining employee health through the use of Employee Assistance Programs (EAP) and improved employee counseling but days of work lost to depression and a host of other psychological problems continues to cost American employers millions per year.
  • 5 Essentials to Effective Communications
    There are 5 essential components that will guide you and your employees to better ways of sharing information and mutual understanding.

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