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Conflict: Unavoidable and Potentially Positive (Part 1 of 4)
Effective conflict intervention can help transform a conflict situation into an opportunity for change, growth and development of creative solutions to an organization's most difficult problems.
You Can't Play Win-Win With A Bully Until...
When being polite and understanding gets you nowhere, you may be trying to cooperate with a bully. It simply won't work. You must start by giving him a reason to listen to you.
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