What Really Smartpeople Do Is Brand Hado

“Advertising may be described as the science of fascinating human intelligence long enough to get money from it,” said Canadian humorist Stephen Leacock.

Advertising is a means to an end. We are here to ring up sales not win gongs. Trouble is, too much advertising has become adept at drawing too much attention to itself for its own sake, without being able to go that final 95% of the distance, closing the deal for the product that is behind the idea.

It is argued by clients that advertising creative people have too many non-commercial preoccupations, like creative awards and funny shaped, glittering prizes. The desired response most creative people wish for from their ad is for their peers to say, “Gee, I wish I’d thought of that.”

Why we get paid to do what we do? Are we TV sitcom writers, to make people laugh? Are we gag writers for observational comedians, putting our finger on telling truths? Are we prose stylists, delivering beautifully written passages of literature?

What really smartpeople do is “brand building” brand diamonds, brand signature, brand architecture, brand onion, brand hado. Say the word “brand” often enough and everything will be okay.

I’m not saying that building the brand isn’t ever the answer. What I am saying is, it isn’t all the time the answer. Nonethelessit’s become a simple immediateway outto evadethe discomfort of thinking about the “S” word. There are great brands which can charge a premium for any product with their name attached.

How the brands got set up was that the advertising sold the product in an appropriateway. The brand building is the part that’s underlined. And a brand got set up. Once a brand’s set up, you can sell the brand because it exists. Nonetheless ahead of the product etsthe brand, you can’t sell the brand, because it doesn’t exist. And it’s silly to sell something that doesn’t exist

All agree on one thing, “brand” is completely puzzling to the mind of man, and “brand” is all dominant. The problem is if you alter belief for thinking, you believe your answer is always correct in every situation, no matter what. And, of course, it isn’t which is why we have so much pricey advertising failing all the time.

One problem with blindly following this means is that, handled lazily, many brand values are the same within a particular market. If all the brands in the market are selling similar brand values, who wins? It’s a no-brainer because, unless you change the dynamics of the market, the market leader must prevail more from any market growth. So, given that there’s basically only one brand leader in any market.

Nonetheless if “brand” advertising isn’t infallible, what else is there? I’d like to suggest thinking for ourselves as an option to blind faith. The problem, as we’ve seen with “brand”, is that we have a whole industry of people committed to making what we do as complicated as possible, committed to making it nearlyimpenetrable to any outsider.

We need to demystify the process. We need to provide everyone access to it. We need a device so uncomplicated anyone can use it so that the best solution prevails, not just the most difficult one. That’s where what I call, the Binary brief comes in.

It’s called “binary” because all you do is choose between two alternatives, like the zeros and ones of binary code. Like the binary code, it’s fast, and it’s explicated. Nonetheless the real value of the process is the rigid discipline that you need to apply to the result. You must only choose one of each pair of alternatives.

The questions are ranked in three levels: What? Who? How? That’s it.

(1). What the advertising need toachieve? Should we grow the market, and (if we’re number one) take the main share of the increase? Or should we go up against whoever’s bigger than us, and strive to take a share from them?

(2). Who should we target? Can we get our present users to buy more of our product, or buy it more often? Or should we be looking to get people who’ve never tried it to switch to it?

(3). How do we’ do it? Do we have a genuine unique Selling proposition (USP)?
Or should we be selling the brand? If so, how?

NOW is when vast army of brand-building specialists can get drawn in, because now we know what we’re doing, who we’re doing it to, and why. In fact it’s so simple it’s hardly worth bothering with century to reach to this clarity of thinking?

In fact, just to demonstrated how it works, let’s hold the two cola giants against the Binary brief. Coca-Cola was visibly number one in the cola market. All they needed to do was sell cola values and they’d get the main share of any growth in the market.

Pepsi looks at Coca-Cola, sees they got successful and thinks: “We’ll do the same thing.”
You see it in every market. Numbers two and three are so hypnotized by number one that they let them make the rules for that market, and are anxious to deviate.

Because you’re in the same market, the brand values you are selling are commonly the same brand values that number one is selling. So the market grows, and Number One takes the mainshare of that growth. It took Pepsi many decades to get up and comprehend that as long as they were selling cola values, they were just doing Coke’s advertising for them.

Nonetheless what message was going to get coke drinkers to change brands? Well, selling Pepsi according to cola values hadn’t worked. Why would anyone switch from Coke? They needed something differentiating. They’d needed a reason. “Pepsi Tastes Better” is a good place to start, if you can provide evidence. They had research that could.

So they went for USP: Take the Pepsi challenge. The aggressive nature of advertising (selling a product in an appropriate way) became the Pepsi brand. Now they have better advertising than they’ve ever had, and none of it’s for Coke.

In the intervening time, coke was more interested in growing the market. They figured they could obtain much more growth from increasing the overall size of the market than they could from worrying about taking share from their smaller competitor.

So they kept selling Cola values. The problem was everyone, everywhere had already tried coke, so how do you enlarge sales? The answer was get existing customers to buy more. So the message became “Don’t just have a Coke on your own, have one with a friend, it’s much nicer to share.” “I’d like to buy the world a Coke.”

Finally, Coke virtually set up the cola market, so it could just appropriate all the market values to itself. They must do brand advertising. So, against the binary brief, coca-Cola went for: market growth, current consumers, brand.

Most marketing people, clients and agencies, live in contradiction. They desire their advertising to include all of those options. They don’t want to coun out anything. They refuse to make those options. So they get made for them by the consumer. Remember the old comparison of throwing six tennis balls at the consumer, and they won’t catch any?

Well that’s not quite true. Throw six tennis balls at the consumer and they’ll perhaps catch one.
Nonetheless there’s a five in one chance that it won’t be the one you wanted them to grab hold of. So make the decision up front, don’t put your trust to coincidence.

If you’re a creative, examine the brief you’re working on: have they made those choices? If you’re a client, examine at the advertising you’re being shown: Is it unambiguous from the ads what those choices are? Because if it isn’t unambiguous to you, what possible option has the consumer got of working it out?

That is, of course, assuming that we’re still doing advertising for consumers. And not just as some vague “extension of the PR component of the brand building exercise.” Understand, there’s nothing wrong with brand-building. But only when it’s appropriate. My problem is that, because it’s kept so fuzzy and ephemeral, it’s used to hide an awful lot of lazy thinking.

That’s why I suppose we need to demystify the entire process. We don’t want normal thinking and clever words. We want clever thinking and normal words. That’s why it’s time to bring the “S” word out of the closet.

I suppose we can stop being embarrassedof what we do, and pretending we’re doing something else. I suppose the consumers have worked out what those little films between the programmers are for. I think they know they’re adverts. They just don’t know: who, what or why.

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